1.1 Terms of website use
1.2 Other applicable terms
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
2.0 Acceptable use policy
This acceptable use policy sets out the terms between you and us under which you may access our website www.cosmopolitanpinkparcel.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use www.cosmopolitanpinkparcel.com/uk/terms-and-conditions.
It’s A Monthly Thing Ltd. (we or us). We are registered in England and Wales under company number 08560749 and we have our registered office at National House 60 - 66 Wardour Street, 4th Floor, London, England, W1F 0TA . Our main trading address is National House 60 - 66 Wardour Street, 4th Floor, London, England, W1F 0TA. Our VAT number is 194111130.
2.1 Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use www.cosmopolitanpinkparcel.com/uk/terms-conditions. Not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
2.2 Interactive services
We may from time to time provide interactive services on our site.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
2.3 Content standards
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
- Be accurate (where they state facts).
- Be genuinely held (where they state opinions).
- Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
- Contain any material which is defamatory of any person.
- Contain any material which is obscene, offensive, hateful or inflammatory.
- Promote sexually explicit material.
- Promote violence.
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any copyright, database right or trade mark of any other person.
- Be likely to deceive any person.
- Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- Promote any illegal activity.
- Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
- Be likely to harass, upset, embarrass, alarm or annoy any other person.
- Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
- Give the impression that they emanate from us, if this is not the case.
- Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
2.4 Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
2.5 Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
3.0 Accessing our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
4.0 Applicable law
If you have signed up to our monthly subscription service, we select the contents of your boxes based on your preferences which can be updated at any time. The contents of the boxes are subject to change, dependent on product availability and supply, and may be different to those shown in promotional material, including on the Cosmopolitan x Pink Parcel website. If we have no stock available relating to your order, we will substitute with an alternative product we deem suitable or contact you by email. The items in the box will be in rotation and we reserve the right to change the contents at any time. The contents of the boxes may differ from that which is advertised when purchasing the subscription and choosing your preferences.
5.0 Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
6.0 Data protection policy
6.1 Policy statement
Everyone has rights with regard to the way in which their personal data in handled. During the course of our activities we will collect, store and process personal data about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.
Data users are obliged to comply with this policy when processing personal data on our behalf. Any breach of this policy may result in disciplinary action.
6.2 About this policy
The personal data, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 1998 (the Act) and other regulations.
This policy and any other documents referred to in it sets out the basis on which we will process any personal data we collect from data subjects, or that is provided to us by data subjects or other sources.
6.3 Definition of data protection terms
Data is information which is stored electronically, on a computer, or in certain paper-based filing systems.
Data subjects for the purpose of this policy include all living individuals about whom we holds personal data. A data subject need not be a UK national or resident. All data subjects have legal rights in relation to their personal information.
Personal data means data relating to a living individual who can be identified from that data (or from that data and other information in our possession). Personal data can be factual (for example, a name, address or date of birth) or it can be an opinion about that person, their actions and behaviour.
Data controllers are the people who or organisations which determine the purposes for which, and the manner in which, any personal data is processed. They are responsible for establishing practices and policies in line with the Act. We are the data controller of all personal data used in our business for our own commercial purposes.
Data users are those of our employees whose work involves processing personal data. Data users must protect the data they handle in accordance with this data protection policy and any applicable data security procedures at all times.
Data processors include any person or organisation that is not a data user that processes personal data on our behalf and on our instructions. Employees of data controllers are excluded from this definition but it could include suppliers which handle personal data on It’s a Monthly Thing’s behalf.
Processing is any activity that involves use of the data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transferring personal data to third parties.
Sensitive personal data includes information about a person’s racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health or condition or sexual life, or about the commission of, or proceedings for, any offence committed or alleged to have been committed by that person, the disposal of such proceedings or the sentence of any court in such proceedings. Sensitive personal data can only be processed under strict conditions, including a condition requiring the express permission of the person concerned.
6.4 Data protection principles
- Anyone processing personal data must comply with the eight enforceable principles of good practice. These provide that personal data must be:
- Processed fairly and lawfully.
- Processed for limited purposes and in an appropriate way.
- Adequate, relevant and not excessive for the purpose.
- Not kept longer than necessary for the purpose.
- Processed in line with data subjects’ rights.
- Not transferred to people or organisations situated in countries without adequate protection.
6.4.1 Fair and lawful processing
The Act is not intended to prevent the processing of personal data, but to ensure that it is done fairly and without adversely affecting the rights of the data subject.
For personal data to be processed lawfully, they must be processed on the basis of one of the legal grounds set out in the Act. These include, among other things, the data subject’s consent to the processing, or that the processing is necessary for the performance of a contract with the data subject, for the compliance with a legal obligation to which the data controller is subject, or for the legitimate interest of the data controller or the party to whom the data is disclosed. When sensitive personal data is being processed, additional conditions must be met. When processing personal data as data controllers in the course of our business, we will ensure that those requirements are met.
6.4.2 Processing for limited purposes
In the course of our business, we may collect and process the personal data set out in the Schedule. This may include data we receive directly from a data subject (for example, by completing forms or by corresponding with us by mail, phone, email or otherwise) and data we receive from other sources (including, for example, business partners, sub-contractors in technical, payment and delivery services, credit reference agencies and others).
We will only process personal data for the specific purposes set out in the Schedule or for any other purposes specifically permitted by the Act. We will notify those purposes to the data subject when we first collect the data or as soon as possible thereafter.
6.4.3 Notifying data subjects
If we collect personal data directly from data subjects, we will inform them about:
The purpose or purposes for which we intend to process that personal data.
The types of third parties, if any, with which we will share or to which we will disclose that personal data.
The means, if any, with which data subjects can limit our use and disclosure of their personal data.
If we receive personal data about a data subject from other sources, we will provide the data subject with this information as soon as possible thereafter.
We will also inform data subjects whose personal data we process that we are the data controller with regard to that data.
6.4.4 Adequate, relevant and non-excessive processing
We will only collect personal data to the extent that it is required for the specific purpose notified to the data subject.
6.4.5 Accurate data
We will ensure that personal data we hold is accurate and kept up to date. We will check the accuracy of any personal data at the point of collection and at regular intervals afterwards. We will take all reasonable steps to destroy or amend inaccurate or out-of-date data.
6.4.6 Timely processing
We will not keep personal data longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required.
6.4.7 Processing in line with data subject’s rights
We will process all personal data in line with data subjects’ rights, in particular their right to:
- Request access to any data held about them by a data controller.
- Prevent the processing of their data for direct-marketing purposes.
- Ask to have inaccurate data amended.
Prevent processing that is likely to cause damage or distress to themselves or anyone else.
6.4.8 Data security
We will Take appropriate security measures against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.
We will put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data will only be transferred to a data processor if he agrees to comply with those procedures and policies, or if he puts in place adequate measures himself.
We will maintain data security by protecting the confidentiality, integrity and availability of the personal data, defined as follows:
- Confidentiality means that only people who are authorised to use the data can access it.
- Integrity means that personal data should be accurate and suitable for the purpose for which it is processed.
- Availability means that authorised users should be able to access the data if they need it for authorised purposes. Personal data should therefore be stored on the company’s central computer system instead of individual PCs.
Security procedures include:
- Entry controls. Any stranger seen in entry-controlled areas should be reported.
- Secure lockable desks and cupboards. Desks and cupboards should be kept locked if they hold confidential information of any kind. (Personal information is always considered confidential.)
- Methods of disposal. Paper documents should be shredded. Digital storage devices should be physically destroyed when they are no longer required.
- Equipment. Data users must ensure that individual monitors do not show confidential information to passers-by and that they log off from their PC when it is left unattended.
6.5 Transferring personal data to a country outside the EEA
We may transfer any personal data we hold to a country outside the European Economic Area (“EEA”), provided that one of the following conditions applies:
The country to which the personal data are transferred ensures an adequate level of protection for the data subjects’ rights and freedoms.
The data subject has given his consent.
The transfer is necessary for one of the reasons set out in the Act, including the performance of a contract between us and the data subject, or to protect the vital interests of the data subject.
The transfer is legally required on important public interest grounds or for the establishment, exercise or defence of legal claims.
The transfer is authorised by the relevant data protection authority where we have adduced adequate safeguards with respect to the protection of the data subjects’ privacy, their fundamental rights and freedoms, and the exercise of their rights.
Subject to the requirements in clause 6.5 (above), personal data we hold may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. That staff maybe engaged in, among other things, the fulfilment of contracts with the data subject, the processing of payment details and the provision of support services.
6.6 Disclosure and sharing of personal information
We may share personal data we hold with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also disclose personal data we hold to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose personal data we hold to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data we hold will be one of the transferred assets.
If we are under a duty to disclose or share a data subject’s personal data in order to comply with any legal obligation, or in order to enforce or apply any contract with the data subject or other agreements; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may also share personal data we hold with selected third parties for the purposes set out in the Schedule.
6.7 Dealing with subject access requests
Data subjects must make a formal request for information we hold about them. This must be made in writing.
When receiving telephone enquiries, we will only disclose personal data we hold on our systems if the following conditions are met:
We will check the caller’s identity to make sure that information is only given to a person who is entitled to it.
We will suggest that the caller put their request in writing if we are not sure about the caller’s identity and where their identity cannot be checked.
6.8 Changes to this policy
We reserve the right to change this policy at any time. Where appropriate, we will notify data subjects of those changes by mail or email.
7.0 Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (www.cosmopolitanpinkparcel.com/uk/terms-and-conditions.).
If you wish to make any use of content on our site other than that set out above, please contact us via email at, email@example.com, or write to us at, It’s A Monthly Thing Ltd., Unit 2, Oyster Park, 109 Chertsey Road, Byfleet, KT14 7AX.
8.0 No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
9.0 Information about us
www.cosmopolitanpinkparcel.com is a site operated by It’s A Monthly Thing Ltd. (“We”)
We are registered in England and Wales under company number 08560749 and have our registered office at National House 60 - 66 Wardour Street, 4th Floor, London, England, W1F 0TA.
Our main trading address is National House 60 - 66 Wardour Street, 4th Floor, London, England, W1F 0TA.
Our VAT number is 194111130.
9.1 Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
9.2 Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply www.cosmopolitanpinkparcel.com.
10.0 Promotional and Discount Codes
Unless otherwise stated by us only one discount/promotional code can be applied per Pink Parcel account at any given time. Unless otherwise stated only one discount/promotional code can be redeemed per Shipping Address. Discount/promotional codes cannot be used in conjunction with other discount/promotional codes. Discount/promotional codes are not redeemable for cash or credit.
11.0 RETAIL TERMS AND CONDITIONS
11.1 Our terms
11.1.1 These terms
What these terms cover. These are the terms and conditions on which we supply products to you.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
11.1.2 Information about us and how to contact us
Who we are. We are It’s A Monthly Thing Limited, a company registered in England and Wales. Our company registration number is 08560749 and our registered office is at National House 60 - 66 Wardour Street, 4th Floor, London, England, W1F 0TA
How to contact us. You can contact us by telephoning our customer service team at, by email at Cosmopolitan@pinkparcel.co.uk or by writing to us at, National House 60 - 66 Wardour Street, 4th Floor, London, England, W1F 0TA
11.1.3 How we may contact you:
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
11.1.4 Our goods and subscription service
You may place orders for products through our platforms by subscribing to our services.
When you subscribe to our services we will automatically sign you up to receive a regular monthly delivery of products. We refer to this generally within these terms and conditions as a “subscription”.
There are several different types of subscriptions available to you. Depending on which of the below subscription services you select at the time of placing your order, the term for which products will be delivered to you, and the payment terms on which such orders are placed, will vary.
We only sell to the UK. Our website is solely for the promotion of our products in the UK.
11.1.5 You may place an order through our website on the basis of any of the following subscription terms:
Our “standard” monthly rolling subscription to receive a delivery of products one time per month from the date of subscription until that subscription is cancelled in accordance with the terms set out in clause 8. We shall take payment for the first month of the subscription on the date that your order is placed, and shall take payment for each subsequent month via repeat payment through your chosen payment method seven (7) days prior to your products being dispatched, for the duration of the subscription. We shall take payment, and provide products to you, on a monthly basis until the subscription is cancelled;
Our “quarterly” subscription to receive a delivery of products from us one time per month for a period of three consecutive months from the date of subscription. We shall take payment for the entire three month subscription at the time of placing your order The payment price for such a quarterly subscription is likely to be less than if you were to purchase three months’ worth of products through a “standard” monthly subscription. You may not cancel your quarterly subscription following receipt of payment (unless you are otherwise able to do so in accordance with your statutory rights). This subscription will not affect your statutory rights, however. Unless otherwise renewed, the quarterly subscription will automatically convert into a “standard” monthly rolling subscription at the end of the three month period;
Our “half-year” subscription to receive delivery of products from us one time per month for a period of six consecutive months from the date of subscription. We shall take payment for the entire six month subscription at the time of placing your order. The payment price for such a half-year subscription is likely to be less than if you were to purchase six months’ worth of products through a “standard” monthly subscription. You may not cancel your half-year subscription following receipt of payment (unless you are otherwise able to do so in accordance with your statutory rights). Unless otherwise renewed, the “half-year”subscription will automatically convert into a “standard” monthly rolling subscription at the end of the initial six month period.
Our “annual” subscription to receive delivery of products from us one time per month for a period of 12 consecutive months from the date of subscription. We shall take payment for the entire 12 month subscription at the time of placing your order. The payment price for such a annual subscription is likely to be less than if you were to purchase 12 months’ worth of products through a “standard” monthly subscription. You may not cancel your annual subscription following receipt of payment (unless you are otherwise able to do so in accordance with your statutory rights). Unless otherwise renewed, the “annual”subscription will automatically convert into a “standard” monthly rolling subscription at the end of the initial 12 month period
11.1.6 Our contract with you
How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We will contact you and offer a refund.
11.2 Our products
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
11.2.1 Information about our products:
Perishable food items: We advise you to check product packaging for nutritional information and allergen warnings before consumption. This is especially important if you have an allergy or intolerance.
Cosmetic products: We advise you to test a small area of skin prior to using the product if you have a known skin allergy or are sensitive to fragrances. If a rash or allergy develops discontinue use immediately. Do not use the products for anything other than the purpose for which they were created. Do not ingest the products intended for external use (i.e. creams, lotions, perfumes, cosmetics) and avoid contact with eyes. We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of the products.
Product packaging may vary. The packaging of the product may vary from that shown on our website.
11.2.2 Your rights to make changes:
If you wish to make a change to the selected product within your subscription please log-in to your account to do so. The change will take at least seven days to take effect and will not apply to products to be dispatched by us within seven days of the date of the change.
If you wish to change the delivery date of your subscription please log-in to your account to do so. You may select any day between the 1st and 28th day of any given month. The change will take at least eight days to take effect and will not apply to products to be dispatched by us within seven days of the date of the change. Please note that, in the event that you change the delivery date, the date on which we take payment for your order will also change so that payment is taken 7 days prior to the new dispatch date.
Minor changes to the products. We may change and/or substitute (at our sole discretion) products to reflect changes in relevant laws and regulatory requirements.
More significant changes to the products and these terms. In addition, as we informed you in the description of the products on our website, we may make changes to these terms or the products at our sole discretion, but if we do so we will attempt to notify you prior to such changes taking effect and, if you have the right to do so, you may then contact us to end the contract before the changes take effect and (if applicable) receive a refund for any products paid for but not received.
11.3.1 Delivery Costs
Will not be payable in respect of the subscription services – delivery is included within the subscription price. Further information regarding the subscription services can be seen at clause 11.1.5.
11.3.2 When We Will Provide The Products
Subscription to receive goods. We will supply the goods to you on the date chosen by you at the time of placing your order, or as soon as reasonably possible to that date, until the subscription expires (if applicable) or you end the contract as described in clause 11.5 or we end the contract by written notice to you as described in clause 11.4.1. In any event we will deliver the products to you within 30 days after the day on which we accept your order (unless you have otherwise specified a delivery date after this 30 day period).
11.3.3 Delivery Delays
18.104.22.168 We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
22.214.171.124 If you are not at home when the product is delivered.
If no one is available at your address to take delivery the delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
126.96.36.199 If you do not re-arrange delivery.
If you do not collect the products from our selected delivery company as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
188.8.131.52 Your legal rights if we deliver goods late.
You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
We have refused to deliver the goods;
Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
You told us before we accepted your order that delivery within the delivery deadline was essential.
184.108.40.206 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 11.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
220.127.116.11 Ending the contract for late delivery. If you do choose to treat the contract as ended for late delivery under clause 11.5, you can cancel your order for any of the goods or reject goods that have been delivered. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us. We will pay the costs of postage. Please call customer services on 0800 028 8808 or email us at www.cosmopolitanpinkparcel.com
When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
When you own goods. You own a product which is goods once we have received payment in full.
What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, when you subscribe to your subscription box. If so, this will have been stated in the description of the products on our website. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
11.4 Suspending The Supply of Products
11.4.1 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements;
make changes to the product as requested by you or notified by us to you.
Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to we will . If payment cannot be taken within this period, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.
11.5 Your rights to end the contract
You may be able to end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back);
If you want to end the contract because of something we have done or have told you we are going to do;
If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of returning any goods;
In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
11.5.1 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you, on a pro-rata basis, for any products which have not been provided. The reasons are:
we have told you about an upcoming change to the product or these terms which you do not agree to;
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control;
we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or
you have a legal right to end the contract because of something we have done wrong (including because we have delivered late.
11.5.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
any products which become mixed inseparably with other items after their delivery.
How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
If you have bought goods: you have 14 days after the day you (or someone you nominate) receives the first delivery of goods, unless:
Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
Your goods are for regular delivery over a set period (our subscription boxes). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
11.5.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
Even if we are not at fault and you do not have a right to change your mind (see clause 11.5), you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know via the website or by calling 0800 028 8808. However, please note that in these circumstances the contract can only be cancelled (without prejudice to your statutory rights):
up to 8 days before your chosen delivery date in respect of a “standard” rolling subscription; and
up to eight days before the last delivery date of the “quarterly”, “half-year” or “annual” subscription period, as the case may be, to prevent the subscription converting into a “standard” rolling subscription.
For the avoidance of doubt, other than in respect of any material breach by us in connection with the services, you will not be entitled to any pro-rata or part refund in respect of any “quarterly”, “half-year” or “annual” subscription.
11.6 How to end the contract with us (including if you have changed your mind).
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
Website. Log in to your account on our website and you may suspend or cancel your subscription.
Phone or email. Call customer services on 0800 028 8808 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address associated with your account.
11.6.1 Returning products after ending the contract.
Non Food (non-perishable) Goods: If you end the contract for any reason (without allowing ten working days for the cancellation to take effect) and after products have been dispatched to you or you have received the goods, we will not issue a refund.
Food (Perishable) Goods: Food items are excluded from your statutory right to return goods.
11.6.2 When we will pay the costs of return. We will pay the costs of return:
if the products are faulty or misdescribed;
if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so.
In all other circumstances, such as where you have simply changed your mind in accordance with paragraph 8.3, you must pay the cost of returns.
11.7 How we will refund you.
We will refund you the price you paid for the product by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
11.8 Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products to you;
you do not, within a reasonable time, allow us to deliver the products to you.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract.
We may withdraw products. We may write to you to let you know that we are going to stop providing a particular product. We will attempt to let you know at least one week in advance of our stopping the supply of such a product.
11.9 If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0800 028 8808 or write to us at email@example.com.
Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products due to them being faulty or misdescribed you must post them back to us. We will pay the costs of postage where the products are faulty or misdescribed. Please call customer services on 0800 028 8808 or email us at firstname.lastname@example.org
12.0 Price and payment
12.1 Where to find the price for the product.
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.2 What happens if we got the price wrong?
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.3 When you must pay and how you must pay.
We accept payment for your monthly subscription via credit card, debit card and ApplePay.
You must update us with any changes to your payment details, within three working days of changing the details. You can make changes to your payment details by updating them via our website in “My Account”.
If a payment has been rejected by your bank, we may suspend your orders via our Website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the Website again.
We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.
You must pay for the products before we dispatch them. We will not charge you until we dispatch the products to you, unless otherwise stated in these terms and conditions. In respect of subscription services, we will forward the subscription product after the effective billing date .
12.4 Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2 and for defective products under the Consumer Protection Act 1987
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation, loss of business, business interruption, or loss of business opportunity and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by you. Nothing in this clause shall restrict or limit your general obligation at law to mitigate a loss you may suffer or incur as a result of an event that may give rise to a claim under this indemnity.
13.0 How we may use your personal information
14.0 Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for products not provided.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.0 Which laws apply to this contract and where you may bring legal proceedings.
This agreement shall be construed and interpreted under the laws of England and Wales. If you reside in a member state of the European Community the parties submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute. In all other cases the parties agree that disputes shall be referred to arbitration under the rules of UNCITRAL. The arbitration shall take place in London with one arbitrator sitting whose decision shall be final and binding. The language of any such arbitration proceedings shall be English.
We use Stripe for all disputes, their address is below:
185 Berry Street, Suite 550, San Francisco, CA 94107
16.0 Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
18.0 Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com.
19.0 Contact us
To contact us, please email firstname.lastname@example.org.